🍰 2. PRIVACY POLICY — SWEET HIGH SOCIETY

Last updated: April 2026

Sweet High Society (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information.

1. Information We Collect

We may collect:

• Name

• Email address

• Phone number

• Order details

• Payment information (processed securely through third‑party providers)

• Messages or feedback you submit

2. How We Use Your Information

We use your information to:

• Process and confirm orders

• Communicate about pickups, deliveries, and updates

• Send promotional messages (with your consent)

• Improve our products and services

3. SMS & Email Consent

By providing your phone number or email, you agree to receive:

• order updates

• promotional messages

• tester program notifications

You may opt out at any time.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except:

• service providers who help process payments or manage communication

• when required by law

5. Data Security

We take reasonable steps to protect your information. However, no online system is 100% secure.

6. Cookies

Our website may use cookies to improve your browsing experience.

7. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of our website means you accept any changes.

8. Contact Us

sweetthighsociety@gmail.com

🚚 3. PICKUP & DELIVERY POLICY — SWEET HIGH SOCIETY

Last updated: April 2026

1. Pickup Policy

• All orders must be picked up at the designated time and location provided at checkout.

• If you are running late, please notify us as soon as possible.

• Orders not picked up within the agreed timeframe may not be eligible for remake or refund.

• We are not responsible for items left outside or uncollected.

2. Local Delivery (Available for a Fee)

We offer local delivery within our service area for an additional fee.

Delivery fees vary based on distance and will be shown at checkout.

Customers are responsible for:

• providing accurate delivery information

• being available during the delivery window

If we cannot complete delivery due to incorrect information or no response, the order may need to be picked up instead.

3. Courier Delivery Option

For customers outside our local delivery zone, we offer a courier delivery option for an additional fee.

Courier availability depends on:

• distance

• scheduling

• courier service availability

Courier fees are non‑refundable once the order is dispatched.

4. Weather & Delays

We may adjust pickup or delivery times due to:

• severe weather

• traffic

• safety concerns

We will notify you of any changes.

5. Product Handling

Once the order is picked up or delivered, Sweet High Society is not responsible for:

• melting

• damage during transport

• improper storage

Please follow the care instructions provided.

💸 4. REFUND & CANCELLATION POLICY — SWEET HIGH SOCIETY

Last updated: April 2026

1. All Sales Are Final

Because our treats are made fresh and often custom, all sales are final once an order is confirmed.

2. Cancellations

If you need to cancel or modify an order:

• Contact us immediately

• Changes may be possible depending on timing and availability

• Orders already in production cannot be canceled

3. Refunds

Refunds are only issued if:

• we cancel your order

• we are unable to fulfill your order

• there is a confirmed error on our part

We do not offer refunds for:

• missed pickups

• late pickups

• dissatisfaction based on personal taste

• melting or damage after pickup/delivery

• incorrect delivery information provided by the customer

4. Quality Concerns

If you have a concern about your order:

• Contact us within 24 hours

• Provide photos and details

• We will review the issue and determine the appropriate resolution

5. Delivery Issues

We are not responsible for:

• courier delays

• incorrect addresses

• missed deliveries

• items left unattended